Privacy Policy

PRIVACY POLICY

General Provisons

Dreamonhome, UAB, legal entity code 305501025, registered office at Europos ave. 124 in Kaunas City Municipality, tel. No. +370 699 03 288, email address:. info@dreamonhome.eu, (hereinafter, the “Company”) is committed to protecting and respecting your privacy. Please read this dreamonhome.com Privacy Policy (hereinafter, the "Privacy Policy") carefully in order to understand why and how we collect and use your data.

  1. What personal data do we process and for what purposes?

We process your personal data for the purpose of concluding, executing and administering the transaction, having a legitimate interest to process your personal data or having your consent to the processing of personal data for a specific purpose.

We strive to ensure the smooth interaction with you, high quality service and the best experience for you on our website, therefore we process your personal data on the basis of this legitimate interest. You have the right at any time to object to the processing of your data by contacting us by e-mail info@dreamonhome.eu.  Upon receipt of your request to terminate the processing of your data, we will do so immediately, except for the archival storage of your transactions information which is subject to a 10-year retention period in accordance with the applicable legislation.

We process the following data of yours on the basis of a legitimate interest:

YOUR IDENTIFICATION AND COMMUNICATION DATA:

Your name, surname and contact data. We process them while:

  • Delivering your purchased goods in the online store https://www.dreamonhome.com/ to the payer's and delivery address specified by you;
  • Finding out your real age as the services our website are provided on only to persons over 16 years of age. These data are only processed if we have a reasonable suspicion that we might be processing data of persons under the age of 16.

Your purchase and actions history which consists of your purchases, items stored in your cart and your actions using email and our website:

  • Selling you the goods;
  • Providing your services and assistance, as well as handling refund issues;
  • Sending personalized e-mails letters.

Your identification and communication data may be used for marketing upon obtaining your consent for receipt of marketing offers. Your consent to receive our offers, newsletters and other marketing products allow us to use your email address that you use to subscribe for sending to you our product news and special offers. See Chapter IV of this Privacy Policy for more information.

We store this data for 2 years.

TRANSACTION DATA. We process the following data of yours:

  • Your payment information for our accounting and book keeping purposes.

We also use this data of yours for the following purposes:

  • While accepting and refunding money, to fulfill your contractual obligations to you;
  • For fraud prevention and detection of instances of fraud.

In accordance with legal requirements, we store this data for 10 years.

TECHNICAL DATA

As the Company strives to achieve its business goals by using an e-commerce, we collect, analyze and transmit data collected by technical means on the Company's website and e-store, as this enables us to ensure smooth interaction with you, quality service and the best experience with our Company. We process your technical data than we obtain from analytics providers such as Google Analytics, Facebook, Instagram, Pinterest and Linkedin.

We store this data for up to 2 years.

  1. What personal data do we disclose to third parties?

In order fulfil our legitimate interest to provide quality goods and services that meet your expectations and to receive payments from you, the Company discloses your personal data to the following third parties:

  • While concluding transactions (submission of information about goods, submission and processing of orders, submission of payment information, submission of delivery information, etc.), the Company uses Shopify Inc., registered office in Canada, head office address: 77 Robinson Road, # 13-00 Robinson 77, Singapore 068896; Canadian branch address: 150 Elgin Street, Suite 800 Ottawa, ON K2P 1L4, Canada, an e-commerce platform that is not an active processor of your data (which means that its employees do not have access rights to your personal data), but all of our transaction data of our e-shop are stored in its repositories. The Shopify Privacy Policy can be found here: https://www.shopify.com/legal/privacy;
  • When placing your orders and receiving your payments, we transfer your data to our chosen providers of these services, who manufacture the goods and present them for delivery (sewing factories), deliver the goods (courier and parcel services), make payments (commercial banks), arrange return of goods (courier and parcel services), administer debts (debt management companies), etc .;
  • When visiting https://www.dreamonhome.lt/pages/contacts you choose a real-time communication for contacting us, your name and e-mail address is actively processed by the Tawk.to application which acts as a plugin to our website. This is a U.S.-registered real-time chat service company (registered office at 187 East Warm Springs Rd, SB298, Las Vegas, NV, 89119, US) whose Privacy Policy is located here: https://www.tawk.to/privacy-policy.

With your consent to the marketing offers, we use MailerLite as your personal data processor who by processing your e-mail address ensures that our offers, newsletters and other marketing products are delivered to you by e-mail to the address which you have provided in your consent when subscribing to our newsletter. The provider of this service is UAB MailerLite, legal entity code 302942057, registered office address: J. Basanavičiaus str. 15, LT-03108 Vilnius; its Privacy Policy is here: https://www.mailerlite.com/legal/privacy-policy

Law enforcement authorities and competent supervisory authorities may also require that we transfer f your data to them in accordance with the procedure provided by law of the Republic of Lithuania, if it is necessary to prevent violations of legal acts or to investigate them.

III. How long do we store your personal data?

We will only process your personal data to the extent necessary to fulfill our contractual obligations and/or requirements by the law. Your personal data which is processed on the basis your consent to such processing will be processed and stored until you withdraw your consent but for no longer than three years.

  1. Marketing communication

We will only send to you our marketing communication upon having your consent to the processing of data for direct marketing purposes. With your consent, that you express by subscribing to our newsletter on our website, we will e-mail to you our direct marketing messages to keep you informed of our Company news and promotions and to get you acquainted with our new products. All subscribers to our marketing communication can unsubscribe from marketing news sent from info@dreamonhome.eu  at any time by clicking on the “unsubscribe” link in any newsletter or by contacting our customer service center at info@dreamonhome.eu. When you cancel your subscription, we will update your profile so that marketing messages are no longer sent to you. Please note that updating our systems may take several days. Thus, for some time while your request is being processed, you may still receive direct marketing messages.

  1. Your rights

As a data subject, you have the following rights:

The right of access to your personal data. You have the right to receive confirmation from us if we process any personal data relating to you. When we process your personal data, you have the right to access the processed personal data together with certain additional information. This additional information includes the purposes of the processing of personal data, the categories of personal data and the recipients of the personal data. We will provide you with a copy of your personal data, provided that this would not violate the rights and freedoms of other persons.

The right to have your personal data rectified. You have the right to correct any inaccurate personal data and, depending on the purposes of the processing, to supplement any incomplete personal data.

The right to request the deletion of your personal data. You may exercise this right when: (i) personal data are no longer needed for the purposes for which they were collected or otherwise processed; (ii) you have withdrawn your consent and there is no other legal basis for processing the data; (iii) personal data are processed for direct marketing purposes, or (iv) personal data have been processed unlawfully. However, it should be noted that in some cases you will not be able to exercise this right due to applicable exceptions. These exceptions cover cases where the processing of personal data is necessary in order to: (i) exercise freedom of expression and information; (ii) we have to comply with any legal obligations incumbent on us, including the obligation to retain personal data for a period prescribed by law; or (iii) make, enforce or defend legal claims.

The right to restrict the processing of your personal data. This right may be exercised in the following cases: (i) if you dispute the accuracy of your personal data; (ii) when your personal data is processed unlawfully but you do not want it to be deleted; (iii) when personal data is no longer needed for the purposes of our processing, but you request that they continue to process them for the purpose of making, enforcing or defending legal claims, or (iv) when your personal data is processed without your consent on the basis of the public or legitimate interest until the grounds of your withdrawing your consent if verified. By restricting the processing of personal data on this basis, we may continue to store your personal data without processing it further, unless: (i) we obtain your consent; (ii) filing, enforcing and defending legal claims is in progress; (iii) the rights of other natural or legal persons have to be protected; or (iv) important public interest overrides your rights as a data subject.

The right to object to our processing of your personal data for reasons related to your specific situation but only to the extent that we use the data for public interest purposes or for our own or a third party's legitimate interests. If you do not consent, we will suspend the processing of your personal data, unless we can prove that the processing is for compelling legitimate reasons that override your interests, rights and freedoms, or when we seek to make, enforce or defend legal claims.

The right to object to the processing of your personal data for direct marketing purposes (including profiling for direct marketing purposes). If you do not consent, we will suspend the processing of your personal data for this purpose.

The right to portability of your personal data. You can only expect this right to be exercised if the legal basis for the processing of your personal data is (i) your consent or (ii) the execution of the contract or the actions taken at your request before the conclusion of the contract.

The right to obtain your personal data in a structured, commonly used and computer-readable format. However, you will not be able to exercise this right in cases where it may adversely affect the rights and freedoms of other persons.

If you believe that by processing your personal data we are violating data protection regulations, you have the right to submit a complaint to the State Data Protection Inspectorate at its office address: L. Sapiegos St. 17, 10312 Vilnius, www.vdai.lrv.lt, or by e-mail address: ada@ada.lt.

You have the right to withdraw your consent to the processing of your personal data at any time. Withdrawal of consent will not have an impact on  the lawfulness of the processing prior to the withdrawal.

  1. How do we use cookies?

How do we use cookies?

Our website, like many others, uses cookies. More information about this in our Cookie Statement [here].

VII. Other important information about the use of personal data

Children's personal data

The services provided through our website are intended only for persons over 16 years of age. If we have reasonable doubt that we process the data of persons who are younger than the age specified in this section, once the suspicions get confirmed, we will delete the data of those persons from our databases. If you have reasonable suspicions that we may be processing the data of persons under the age of 16, please inform us immediately by e-mail info@dreamonhome.eu.

VIII. Changes to our Privacy Policy

We periodically review our Privacy Policy and the Cookie Statement to reflect how we handle your information.

In the event of significant changes, we will notify you through our website or by other appropriate means of communication, such as e-mail, so that you could review these changes before continuing to use our website.

  1. How to contact us?

We always want to receive feedback from our customers.

Feel free to contact us if:

  • you have any questions or feedback regarding our Privacy Policy;
  • you want us to stop processing your data;
  • you want to exercise your rights as a data subject or to lodge a complaint.

You may contact us regarding the processing of your personal data and the exercising your rights either by e-mail info@dreamonhome.eu, or by sending your requests / complaints / feedback in writing to Karaliaus Mindaugo Ave. 37, Kaunas LT-44307.

This version of the Privacy Policy was approved on August 31, 2020.